If a person aged over 18 and able to accept delivery is at the delivery address when the order arrives, the order will be delivered. If no such person is at the delivery address:
- For small homewares items, your delivery will be redirected to your local post office or courier distribution centre depending on the carrier.
- For large homewares and furniture items, the items will be returned to our Distribution Centre, and you will be contacted to arrange another delivery date, please note in this instance you will be charged another delivery fee.
For furniture deliveries, we will call prior to the delivery to ensure someone over the age of 18 will be available to receive the item, so if you know that you are not going to be available, please let us know.