There’s an issue with my product

We’re sorry there’s an issue with your product.

To submit a new warranty claim, please complete our claim form and include all the requested information. Once we receive your claim, our team will review the details and contact you about the next steps.

Clear photos will help us understand the issue and assess your claim. Providing the photos below with your form can also help avoid delays or the need for us to request more information.

Please include:

• Photo of the product
• The fault or defect with the product
• A close-up of the fault or defect with the product
• The product ID label (found on the bottom or back of the product)
• Sales order or Tax Invoice

Upholstery product ID label examples:

Casegoods product ID label examples:

Sales Order/Tax Invoice example:

If you don't have all of the above information, please speak to our live chat team who will be able to provide you with the necessary details.