What is your returns policy?

If you have changed your mind, eligible homewares, such as lamps, frames and cushions, can be returned at any Freedom store for a refund or exchange within:

• 30 days of purchase for eligible in-store purchases; or
• 30 days of delivery for online purchases.

Items must be in their original condition, in their original unopened and sealed packaging, and accompanied by proof of purchase.

Change-of-mind returns do not apply to:

• Furniture or upholstered products, such as sofas and casegoods
• Clearance or sale products
• Seconds, floorstock or repaired products
• Products sold with an imperfection that was clearly identified before purchase
• Made-to-order or customised products

If your product is faulty or arrived damaged, submit a warranty claim through our Help Centre or call Customer Care on (02) 5566 0011.

Your rights under the Freedom Warranty and the Australian Consumer Law are not affected.

To view our full return policy and can be viewed HERE.