There’s a problem with my Online Exclusive order

We’re sorry there’s an issue with your order. The next step will depend on what has happened.

My product arrived damaged or is faulty

Please complete our product claim form and include:

• Your order number or proof of purchase
• A description of the issue
• A photo showing the complete product
• Clear close-up photos of the damage or fault
• A photo of the product identification label
• Photos of the packaging

Providing this information with your claim will help us assess the issue and avoid delays.

An item is missing or incorrect

Please contact our Customer Care team and provide your order number, details of what is missing or incorrect, and any relevant photos. You can also call us on (02) 5566 0011.

Please keep the product and its packaging, and do not return the item or arrange transport until our team confirms the next steps.

Your rights under the Freedom Warranty and Australian Consumer Law are not affected.