Online Exclusive products are sent directly to you through one of our delivery partners. They do not use the Freedom furniture delivery or booking process.
The estimated delivery timeframe and applicable delivery fee will be shown on the product page and at checkout.
Once your order has been dispatched, you’ll receive tracking and delivery information from the delivery partner. If your order contains multiple products, they may be sent separately, and you’ll receive tracking information for each shipment.
Online Exclusive deliveries are courier drop-off only. The courier cannot:
- Enter your home
- Unpack or assemble the product
- Move the product into a room
- Help with product placement
This applies to all Online Exclusive products, including furniture and large or bulky items such as sofas.
If the courier cannot complete the delivery, please check the tracking link, missed-delivery card, SMS or email for collection or redelivery instructions.
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