Welcome and thank you for your Freedom purchase! At Freedom, your safety is our number one priority. Please follow the below instructions carefully.
- Before Booking
Collection of goods must be booked prior to attending the Freedom Distribution Centre. Please check that your vehicle has enough space to fit the items you are collecting, and that you have removed or rearranged any items in that space. For information on the packaged dimensions of your items, please contact the store you ordered from. Freedom cannot accept items back that are unpackaged if they do not fit your vehicle. Please check that you have brought any appropriate equipment you may need to secure your load. Freedom staff will not be able to assist in any circumstance with loading your vehicles.
- Bookings Confirmation
Once you have received an SMS that your order is ready, you may book your pickup via the link provided. For queries contact customer service on 02 8822 8814.
- Collecting your Goods
Upon arrival, please report to our Reception. See map for details. Please present your invoice or reference number. You will be asked for photo identification – please have it ready. Please respect all safety instructions or directions. If you have children or pets with you, please ensure that they are under your direct supervision or control throughout your visit.
When using a Courier on your Behalf If you choose to arrange a courier to collect your goods, please ensure they are prepared. Courier must be able quote reference number. If a con-note is required, it must be prepared by you or the courier.
PICK UP TIMES MON-FRI – 8:30-3:00pm | SAT – 8:30-12:30pm Phone (02) 8822 8814 | 2 Harvey Rd, Kings Park NSW 2148