Welcome and thank you for your Freedom purchase! At Freedom, your safety is our number one priority. please follow the below instructions carefully.
- Before Booking
Double check the items you are collecting will fit your doorways, hallway, upstairs and into your room of choice. Also confirm the packages will fit in your vehicle. The dimensions and weights of your purchase can be checked at www.freedom.com.au by searching your item and scroll down to the package information. NOTE: If you choose to take the product out of the packaging to fit in your vehicle, we cannot re-accept unpackaged items.
- Bookings Confirmation
You will receive an SMS to book your collection when your items are ready. If the dates you require are not available, there will be a link at the bottom of the SMS showing dates up to 4 weeks ahead. If you have booked, and you are unable to collect, please contact us to reschedule. NOTE: Collection of goods must be booked – no pickups can be made without a prior booking.
- Collecting your Goods
Upon arrival, please park in customer parking & adhere to the site speed limit of 10kph. At reception present your invoice, Photo ID and vehicle registration to a member of our Customer Service Team and they will provide instructions on your collection. You will be required to sign into the site on our Visitor Management System and a photo of you will be taken.
Loading of vehicles - Customers are responsible for loading their own goods. If assistance is required, Freedom will not be liable for any damages. Please respect all safety instructions or directions. If you have children or pets with you, kindly ensure they are under your direct supervision and care throughout the collection process.
PICK UP TIMES MON-FRI – 8:00-2:00pm | SAT – 8:00-12:30pm
ENTERANCE FROM GOODALL CLOSE RECEPTION ENTRY 20 DESIGNATED CUSTOMER CARPARKING SPACES COLLECTION AREA
For onsite enquires call (03) 9037 5860 | 48 Goodall Close, Dandenong South VIC 3175
When using a Courier on your Behalf If you choose to arrange a courier to collect your goods, please ensure they are prepared. Courier must be able quote reference number. If a con-note is required, it must be prepared by you or the courier.