Why haven’t I received my SMS for delivery?

If your furniture is being delivered by our Freedom delivery team, we’ll usually send you an SMS with an approximate three-hour delivery window the day before your booked delivery.

If it is already the day before your delivery and you have not received the SMS, please contact the delivery team using the phone number in your booking message. You can also call (02) 5566 0011 and select Option 3.

Please check that we have your correct mobile number when you contact us.

Homewares and products marked “Online Exclusive” are delivered through our delivery partners and do not receive a Freedom delivery SMS. Please check the tracking link, email or SMS sent by the delivery partner for updates.