What happens if I miss my delivery?

What happens next will depend on how your order is being delivered.

Furniture and large-item deliveries

If you miss a scheduled Freedom delivery, your products will usually be returned to our Distribution Centre.

To arrange another delivery date, please call our delivery team using the contact details in your booking message. Please note that an additional delivery or rebooking fee may apply.

Homewares and Online Exclusive products

Homewares and all products marked “Online Exclusive,” including furniture, are delivered through our delivery partners.

If the courier is unable to complete the delivery, please check the missed-delivery card, tracking link, SMS or email for instructions. Depending on the courier, your order may be taken to a local post office or collection point, or they may offer another delivery.