Can I cancel my order?

If you have changed your mind, please contact us as soon as possible. Your cancellation options will depend on what you ordered and how far your order has progressed.

Furniture and mattresses not marked Online Exclusive

If your products have not been delivered, the following change-of-mind cancellation terms apply:

• Within 48 hours of placing your order: We’ll refund the amount you have paid, including delivery fees, less a $45 administration fee.
• More than 48 hours after placing your order: We’ll refund 65% of the full purchase price, including delivery fees. The remaining 35% is not refundable.

If you paid a deposit, you must have paid at least 35% of the full purchase price, including delivery fees. We’ll refund any amount paid above that 35%.

Requests to change a product’s colour or configuration are also treated as cancellations, so the same terms apply.

Unfortunately, these cancellation options are not available for purchases made using finance.

Homewares and Online Exclusive products

Homewares and Online Exclusive products begin processing quickly, so there may only be a short time available to request a cancellation.

Please contact us immediately and we’ll check whether your order can still be stopped. Unfortunately, cancellation cannot be guaranteed. If it is possible, we’ll let you know about any applicable fees before proceeding.

To request a cancellation, please call Customer Care on (02) 5566 0011 and have your order number ready.